Refunds and Returns Policy

This section summarises your key rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

Right to Cancel (Distance Selling):

  • For non-perishable, non-personalised goods, you have the right to cancel your order within 14 days of receiving your items for a full refund.
  • You then have a further 14 days to return the goods to us.
  • Refunds will be issued within 14 days of receiving the returned goods (or proof of return).
  • You are responsible for return postage costs unless the item is faulty or not as described.

Exemptions: The right to cancel does not apply to:

  • Perishable goods; or
  • Goods made to your specifications or clearly personalised (such as custom edible prints and cake toppers).

Faulty or Not as Described:

  • You have the right to reject goods that are faulty or not as described within 30 days of receipt and receive a full refund.
  • After 30 days, we may offer a repair or replacement in line with UK law.

Refund Method:

  • Refunds will be made using the original payment method unless otherwise agreed.

This policy does not affect your statutory rights.