We are committed to providing high-quality products and service. If you are unhappy with any aspect of your experience, we encourage you to contact us so we can resolve the issue promptly.

How to Make a Complaint:

• Email: info@printymcprinterson.co.uk
• Phone: 07789196916

Please include your order number, a description of the issue, and (where relevant) photographs.

Our Process:

• We will acknowledge your complaint within 2 working days.
• We aim to investigate and provide a response within 5 working days.
• Where appropriate, we will offer a resolution in line with your legal rights (e.g. refund, replacement, or other remedy).

 

Escalation: If you are not satisfied with our response, you may seek further advice from your local Trading Standards office or use an alternative dispute resolution (ADR) provider where applicable.