This section summarises your key rights under UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
Right to Cancel (Distance Selling):
- For non-perishable, non-personalised goods, you have the right to cancel your order within 14 days of receiving your items for a full refund.
- You then have a further 14 days to return the goods to us.
- Refunds will be issued within 14 days of receiving the returned goods (or proof of return).
- You are responsible for return postage costs unless the item is faulty or not as described.
Exemptions: The right to cancel does not apply to:
- Perishable goods; or
- Goods made to your specifications or clearly personalised (such as custom edible prints and cake toppers).
Faulty or Not as Described:
- You have the right to reject goods that are faulty or not as described within 30 days of receipt and receive a full refund.
- After 30 days, we may offer a repair or replacement in line with UK law.
Refund Method:
- Refunds will be made using the original payment method unless otherwise agreed.
This policy does not affect your statutory rights.